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Here you will find everything you need to know about shopping online with Stellar. If you don't find the information you need, contact us and our concierge will get back to you ASAP.
All orders placed between Monday - Friday before 2pm AEST will be shipped the same day. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you do not receive this please check your junk or get in touch.
All delivery timeframes are from the day the order is shipped. Please allow for potential delays due to current COVID-19 restrictions, which may be out of our control.
Standard Delivery: 3-7* days, flat rate of $9.95 or free for orders over $99. Standard deliveries are sent via Australia Post.
Express Delivery: Next business day delivery Australia wide*, $14.95. Express deliveries are sent via Star Track.
Same Day Delivery: Same day delivery is available for orders delivering in Metro Melbourne. The shipping rate is calculated based on the distance from our HQ (Moorabbin) to the delivery address. All same day orders must be placed before 1pm (Monday - Friday) and 11am (Saturday) to be delivered on the day the order is placed. Any orders placed after these time slots will be delivered on the following business day.
*Delivery to regional areas may vary.
For further information regarding Australia Post delivery timeframes and service updates, click here.
if you have any further questions, we are here to help! Email us at firstname.lastname@example.org or contact us on 0415675871.