SHIPPING

Where does Stellar ship?
Stellar ships worldwide.

When will my order ship?
You order, we process and pack your order on the same day unless ordered after 2pm. For Australian orders, if ordered before 2pm, we’ll send it same day. Any orders placed after 2pm will be shipped next day.
For urgent orders that require next-day delivery, please select 'Express Shipping' at the checkout. Please note, we cannot take responsibility for any missing parcels or delays in delivery. 

For international orders the standard shipping is 3-10 business days.

How much is shipping?
Shipping is free on all single items and orders over $150. If you’re ordering a gift box under $150, shipping rates apply. Standard shipping is $10 and Express shipping is $15.

When will my Stellar gift arrive?
Our standard shipping option in Australia is sent out via Parcel Post - see delivery times below.
Orders within Victoria;
Metro - up to 2 business days
Country - up to 5 business days

Orders outside of Victoria:
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local Post Office

For orders sent with Express shipping, Australia Posts next day delivery guarantee covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your gift is being sent to an address outside the Express Post network, Australia Post use the fastest possible transport links, but it won't be covered by their next day delivery guarantee.

Click here to view 'Domestic Delivery Estimator'.

How can I edit my shipping address?
If you’ve made a mistake, quickly quickly contact us hello@stellargifting.com and we’ll see what we can do. Please note if your order has already been dispatched it is no longer our responsibility but we can do our best to help fix the mistake.

I need to ship multiple gifts to different addresses but I don’t want to create multiple orders. Help.
Get in touch hello@stellargifting.com and we'll work something out. No request is too difficult!

 

GENERAL

My box is a gift. I don’t want any receipts or prices included.
Rest assured, you won’t find any price tags, receipts or packing slips in our gift boxes. We do sell gift boxes after all, so were onto these things.

What will my order arrive in?
GIFTS BOXES; will arrive in a kraft shipping box. Inside you'll find some killer gifts, enveloped in custom Stellar tissue, and sitting pretty in our re-usable Stellar drawer box. Yes you're undies, hair ties and hoards of stationary are already eyeing this up as their future home.

SINGLE PRODUCTS; that do not include a gift box will be sent out in a Stellar metallic bubble mailing bag (it's the cutest). 

When are you launching more gift boxes?
We will be dropping new gift boxes monthly. Keep an eye out and sign up to our mailing list to be in the know.

I’d like my order to arrive on a specific day.
Make a note of this at checkout. If you’ve already placed your order, it may not be too late. Email us hello@stellargifting and if your order hasn't been processed we can ship your order out closer to the specified day. Alternatively we can hold your order and send with Express Shipping to arrive on a specific day. This will incur a $15 shipping fee.

I have a crazy question to ask and need to chat to someone.
There’s nothing crazy we haven't heard. Try us. We are happy to answer any Stellar-related questions right here hello@stellargifting.com

 

ORDERS

Can I update my order?
Our team of gifting experts are speedy when it comes to packing and sending your order, therefore any order updates need to be sent through to us asap hello@stellargifting.com
For any address changes prior to dispatch, contact us immediately hello@stellargifting.com. If your order has been dispatched, please contact Australia post to have your gift re-directed, however, this may attract delays in delivery. For any errors in purchase, we cannot accept order cancellations, changes or refunds once your order has been dispatched or delivered. 
If you have made an error on your greeting card/message, please contact us immediately and we'll endeavour to make changes on the basis your gift(s) have not yet been dispatched. 

Can I view the status of my order?
We keep you posted on all order updates from the moment you place your order right up to when you order is delivered. If you have placed an order but haven't heard from us, you're one in a million (but not in a good way). Check your junk mail and if you have no luck there, contact as immediately hello@stellargifting.com and we'll send you all the updates you've been missing.

Can I use multiple promo codes in the same order?
You can use a voucher and promo code in the same order but unfortunately you can only use one promo code per order.

Can I cancel my order?
Email us immediately for any order cancellations hello@stellargifting.com
You can cancel your order anytime prior to dispatch, however, if you're order has been dispatched, it's all yours. 

 

BILLING

When will my credit card be charged?
Your credit card will be charged at the time of purchase.

What forms of payment do you accept?
Stellar accepts all major credit cards, PayPal and Afterpay.

Ah! Payment was declined. What can I do?
If you're having some issues with your card but you're sure you've got the funds, we recommend calling your Bank to rectify any issues then pick yourself up and try again. 

 

RETURNS AND REFUNDS

Whats your return policy?
Everything you need to know is right here.